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Wednesday, March 19 • 1:15pm - 2:15pm
Holistic Tech: Harness Your Library's Data Fetish to Solve the Right Problems

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Libraries have jumped on the User Experience bandwagon of late, rethinking our tools and services with a new focus on patron needs. But we still see things differently than our patrons. Where we see discrete services supporting our larger mission, patrons only see a confusing website. Where we test the usability of a single tool or service, patrons interact with multiple tools and services during one transaction.  Without a holistic view of the entire user experience, we spend our time solving the wrong problems. In this presentation, I will share our experiences at Grand Valley State University where we worked to break down “data silos” and improve our patrons’ overall experience.  Included will be practical tips for conducting tests of all kinds, and strategies for getting reluctant (or overworked!) colleagues on board.

Speakers
avatar for Matthew Reidsma

Matthew Reidsma

Web Services Librarian, Grand Valley State University
I am the Web Services Librarian at Grand Valley State University in Allendale, Michigan and the co-founder and Editor-in-Chief of Weave: Journal of Library User Experience, a peer-reviewed, open access journal for Library User Experience professionals. I am also the author of Responsive Web Design for Libraries (LITA Guides) and Customizing Vendor Systems for Better User Experiences (Libraries Unlimited). I speak frequently about library... Read More →


Wednesday March 19, 2014 1:15pm - 2:15pm
Weyerhaeuser Hall, Board Room

Attendees (30)