NO HAND-HOLDING NEEDED: When Technology Meets Patrons --- Today's patrons are generally tech-savvy and demand digital options, but there are those who still think a mouse is furry (and who can suck the day out of library staff). Crowley representative Ed Berkowitz will demonstrate two of today's most popular systems that meet the needs of all patrons. The Zeutschel zeta, a touchpad overhead book copy system, digitizes easily while reducing wear and tear on bound books and loose documents. The Crowley UScan reads, digitizes and prints from any microform via a simple interface. Both units are ILL-compatible and can be fitted with pay-per-use systems for a quick return on investment. Discover how selecting the right technology can simultaneously enhance library services and librarian's schedules.